Frequently Asked Questions

Your membership is and will remain free of charge.

You can send us a request to delete your customer account at any time via our contact form at X and we will immediately initiate the deletion of your customer account. The email does not have to follow any special format; however, you should be clearly identifiable, meaning that you should always contact us from your registered email address.

In order to process your request, we may ask for additional information for identification purposes before responding to your request. After processing your request, we will immediately arrange for the deletion of your customer account, provided that there are no legal provisions to the contrary (e.g. settlement of outstanding amounts).

Create an account by clicking on the »Log in« button located at the top of the page. Next, click on the button which is located in the log in area and fill out the registration form. You can also comfortably set up your customer account while placing your first order. In either case, you will have to enter your email address and a password. This data allows you to log in to your customer account in the future any time you like. While logged in, you can review and alter your data.

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• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!

To view your previous orders, log onto X with your email address and password.

Select the »Customer Account« icon and then »Your orders«.

On the desktop page, the customer account icon can be found on the top right-hand corner of the page.

On the app, the customer account icon can be found at the bottom right-hand corner.

X Global delivers to multiple countries around the world. The exact list can be seen in the checkout section. About You is also represented in a country-specific shop in Belgium, Germany, Estonia, Ireland, Latvia, Lithuania, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Switzerland, Croatia, Bulgaria, Czech Republic, Denmark, Sweden, Finland, France, Italy, Spain and Hungary. Orders in these online shops can also only be delivered to the respective countries.

After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will have lots of fun with your new items. In case you are not happy with your purchase, you can simply initiate the return process.

SEPA stands for Single Euro Payments Area. This is the name given to the new unitary regulation for national and European payment transactions. IBAN (International Bank Account Number) is a number that replaces all national account details (such as account number and bank sort number in Germany). BIC (Business Identifier Code) is an internationally standardised bank code (similar to the bank routing code) which clearly identifies payment providers around the globe.

The three-digit security code is located on the back of the card.

There can be several reasons as to why a payment by credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website.

We are happy to offer the following alternative payment options: PayPal.

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in Country X and Country Z.
• Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Unfortunately, there are currently no gift cards available for purchase. You will soon be able to order gift cards in our online store.

Simply enter your voucher code at the payment stage in the »voucher code« box.

The total amount of your order will then immediately be reduced by the value of your voucher.

You can, of course, send back items that you don't like. Please note that the refund will be done via the same payment method that was used to place the order.

There could be several reasons as to why your voucher code doesn't work:

1. The voucher has already been redeemed; therefore, it is depleted of funds.

2. The voucher was linked to a certain customer account.

3. The voucher is linked to a certain minimum and/or maximum order value.

4. The voucher cannot be used for all brands.

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Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@demostore.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We usually deliver immediately available items within 8-12 working days.

We ship your parcels to you free of any shipping costs.

If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email.

Your orders are also listed in your customer account and can be found under »orders«.

In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via our contactform at X, we will be happy to help you out.

Due to technical issues, we are currently not providing a tracking link. However, rest assured as all Global orders are usually delivered in 8-12 working days. If it is not delivered in 4 weeks, feel free to reach out to our customer service via our contact form at X, we will be happy to help you out!

Our items are shipped in collaboration with our shipping partner Asendia and its local national partner in the destination country.

Orders via X can be delivered to multiple countries around the world. You can check the list of countries during checkout.

Please note that X is also represented in Belgium, Germany, Estonia, Ireland, Latvia, Lithuania, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Switzerland, Croatia, Czech Republic, Denmark, Sweden, Finland, France, Italy, Spain and Hungary. Orders in these online shops can only be delivered to the respective countries.